Delivery & Returns

Delivery

We use parcel force 48hr express service for most parcels. 

For larger items which require a pallet we use various pallet networks to ensure an efficient service

Returns

If you wish to return an item then contact us @ macstrengthequipment@outlook.com with a message regarding why you wish to return the package.

Please note all items will only be accepted in the original package and box and not assembled.

Refunds

If and when a refund occurs a minimum of £5 administration fee applies for all refunds plus the card transaction fee used at the time of purchasing. The card fee charged for returns is currently 2.2% + 20p per the transaction.

For transactions using paypal then the fee applied to us as the merchant will be charged back to the customer plus a £5 administration fee for all paypal refunds.

We do not offer free cancellation on any refunds unless the item/s are faulty and we accepted them as faulty goods. As well as this, to complete the refund all faulty item/s must be made aware to Mac strength gym equipment and have accepted this and are returned in the original box and packaging within 14 days of delivery to the customer. Please allow up to 14 days for a refund to be processed after we have inspected the goods.

Delayed Shipping times

If a delivery is delayed and a customer requires a refund then we are not liable for the transaction fee as we have no control over our couriers shipping times/schedule and we don’t have control over the couriers delivering equipment to us which can affect our delivery schedule also to our customers

Covid 19 delays

Due to continued delays because of the Covid 19 virus worldwide this has affected shipping times and schedules. We will endeavour to deliver goods to our customers but we have no control over delays in shipping dates therefore we are not liable for the transactions fees if a customer requires a refund.